Wednesday, April 22, 2009
I have often hear the term the fortune is in the follow up. We have discussed the importance of great customer service but I found this little study and boy is it an eye opener. It really goes to show that most of us give up way too easy. The key is to find a way to make your phone calls polite and professional and I often ask permission to call back in two weeks (etc...) as long as they have said sure, then I am not hounding them - I am comfortable making the call because I have told them I would and I am a woman of my word.. this works for me because when I go to whimp out on making the call (fear of getting a "no") - I remember that I told the person I would call and feel I need to keep my word. Check out these statistics and it is no surprise that many of us give up too fast. I found this very interesting.
80% of all sales are made after the 5th call.
48% of all sales people GIVE UP after the 1st call!
25% give up after the 2nd call.
12% make 3 calls and then stop.
5% quit after the 4th call.
10% keep on calling after the 4th call.
And to this PERSISTENT 10% GOES 80% OF ALL SALES!!!!
For Further Reading...This Week On Pink Truth - Click Here
Pros and Cons of Mary Kay - Read or Contribute or Both!
First Post - Why I Started This Blog
The Article I Wrote For ScamTypes.com (here) (there)
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